FREQUENTLY ASKED QUESTIONS
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What is the difference between a We-Wash and a Self-Wash?


A we-wash is when you (the customer) drops off your pup with us for about 2-2.5 hours (or more depending on the size of the dog and fur length). A self-wash is when you (the customer) walk into our shop and bathe your pup yourself.




Do I need to make an appointment for a Self-Wash?


No. However, the busiest time for self-washes is during the weekend hours (Saturday and Sunday) and you may be waiting anywhere from 5-15 min for at tub. During the week (Monday through Friday) there is almost no wait.




Do I need to make an appointment for a We-Wash?


Yes. If you are wanting your pup washed during our weekend hours (Saturday and Sunday) we do require you make an appointment as those are our busiest days. During the week we normally can fit your pup in without an appointment. NOTE–If you bring your pup in for a we-wash during the week (Monday through Friday) without an appointment you must have your pup’s updated vaccine records in hand.




How do the packages work?


Our "Bronze", "Silver", and "Gold" Packages are to be added ontop of a "We-Wash" or "Grooming" services. You can pick up to 3 of the services listed under each individual package to add to your We-wash or grooming appointment. (the packages themselves do NOT include a bath or a haircut) **view whats included in our packages under the "SERVICES" tab**




Whats the difference between a nail trim and a nail dremel? and do i need an appointment?


A nail trim is when we we use a nail clipper. A nail dremmel is when we use an electric nail file to shorten the nail, push back the quick, and round out the nail leaving no rough edges. **The nail dremmel is recommended for black nails** No you do NOT need an appointment. You also do NOT need vaccine records as we normally trim your pups nail right then and there. You will hopefully be in and out in 10 minutes.




Do I tip a groomer?


Grooming is a service. Here at The Muddy Mutt we view this as if you had gone out to eat and are tipping your waiter. Tips are appreciated but not required. Use your own discretion.




What shampoo is best for my dog?


At The Muddy Mutt we offer a wide selection of Shampoo/Conditioner combos for varying types of coats and/or needs. Below are the types: Natural Coat Brightener Lemongrass Vanilla Bean: Vanilla Bean Oil is a soothing stress reliever. Lemongrass oil aids natural shine. White grapefruit is an astringent and coat cleaner. Egyptian Geranium Rose oil balances dry skin and reduces inflammation Fluffy Shiny Coat Pomegranate Cucumber: Pomegranate and Cucumber extracts are moisturizers and antioxidants. Lemongrass Oil aids natural shine. Indian Peppermint oil helps relieve itching. Sensitive Skin Coconut Papaya: Coconut oil is a natural moisturizer. Papayay extract conditioned skin and coat. Vanilla Bean Oil is soothing stress reliever. Seagrass extract purifies skin and increases circulation. Seaweed Extract is anti-inflammatory. Dry Skin and Dandruff Honeysuckle Jasmine: Honeysuckle Oil is a natural emollient. Indian Jasmine Oil is a mood elevator and anti-septic. Sweet Violet Oil helps reduce insomnia and stress.
**All of our shampoo/conditioner combos are PH Balanced, Tear Free, Paraben and Sulfate Free. With Provitamin B, Botanical Extracts, Free of toxins, dyes, salts and alcohol. ** If none of these appeal or are what you need we have a wide range of purchasable shampoos at the shop including a deep conditioning treatment.