THE MUDDY MUTT POLICIES
We are focused on providing a safe and secure environment for your pet. To ensure the health and safety of your pet/s as well as our other guests, we require all of our clients to read and understand the following policies.
We have a responsibility to ensure the health and safety of all the animals in our care, and require that every grooming guest be up-to-date on their rabies vaccinations. You will be required to bring your vaccination verification or you can have it emailed to us.
Scheduling and Cancellation Policy
We strive to provide a professional service from start to finish with your cooperation and know that from time to time, things happen and we will do our best to accommodate your changing schedule.
Please provide a minimum 24-hour cancellation or rescheduling notice so we have time to fill in the missing slot. We provide courtesy email and text reminders in advance for your convenience.
If you are running late, please call, text or email us and leave a message. Your appointment time slot will be held for a maximum of 20 minutes. If you arrive later than 20 minutes for your scheduled appointment time, your appointment may be cancelled as a no show. Please understand that when you are late, it affects our ability to provide timely service for other clients that day.
When cancelling or rescheduling an appointment, please make sure you contact us either by phone or in an email and make sure you receive a confirmation from the mutt.
All pets must have an up-to-date rabies vaccinations on file. New client registrations and existing client record updates can be done at the mutt with a proof.
Groomers can provide a rough estimate for the length of the total service at the time of drop off. We provide ample notice to travel allow time to pick up your pet. Our policy is to have all pets out within 1 hour of service completion to ensure comfort for the animals and ask that owners do pick up their pets when called/texted, if arrived after the hour then a $15 late fee will be added
Grooming prices vary from breed to breed, depending on the size, hair type, the frequency of grooming, condition and length of the coat, type of haircut, and temperament of the pet.
Dogs with matted or very thick coats, or temperamental personalities often take extra time to groom, in which case a matting or special handling charge with be added to the grooming price
We accept cash, all major credit cards and checks. Prices are subject to change without prior notice.